Prevent failures before they happen
The best recovery is the one you never need. ChurnWard detects expiring cards and notifies customers before their next payment fails.
Why pre-dunning matters
Most failed payments happen because a card expired and the customer didn't realise. By the time you notice, the charge has already failed and the clock is ticking. Expiring card alerts solve this by prompting customers to update their payment method before the failure ever occurs.
- Detects cards expiring within a configurable window (default: 30 days)
- Sends branded emails with a direct link to update payment details
- Tracks whether the customer actually updated their card
- Dashboard shows all upcoming expirations so you're never surprised
- Prevents failures before they reach dunning recovery
Step by step
How it works
ChurnWard scans your customers
When you connect your processor, ChurnWard imports card expiry dates for all active subscribers. It continuously monitors for cards approaching expiration.
Alerts go out automatically
30 days before expiry, a branded email is sent asking the customer to update their payment method. A follow-up is sent if they haven't acted.
Failures prevented
Customers who update their card avoid a failed payment entirely. For those who don't, ChurnWard's dunning flows are ready to catch the failure.
Why it matters
Fewer dunning flows needed
Every card updated before expiry is one fewer failed payment to recover. Pre-dunning reduces the volume of failures your dunning system needs to handle.
Better customer experience
Customers appreciate being told their card is expiring. It's proactive, it's helpful, and it builds trust in your product.
Dashboard visibility
See exactly which customers have cards expiring this month, next month, and beyond. No more surprises when a batch of payments fails.
Frequently asked questions
By default, 30 days before the card expires. You can configure this window to match your billing cycle.
If they don't update their card and the payment fails, ChurnWard's dunning recovery flows kick in automatically. Pre-dunning and dunning work together.
Yes, for processors that expose card expiry data via their API. Stripe and Dodo Payments are supported at launch.
Stop failures before they start
Expiring card alerts are included in every ChurnWard plan. $29/month, everything included.