Recover failed payments before they become lost customers
Between 5–18% of SaaS payments fail every month. 20 to 40% of that churn is involuntary. ChurnWard catches every failure and recovers the revenue automatically.
Why failed payments matter more than you think
A failed payment isn't just a missed charge. It's the start of involuntary churn. Without intervention, most customers never realise their payment failed, and they silently disappear. ChurnWard detects failures instantly and starts recovering before the customer even notices.
- Instant detection of every failed charge across all connected processors
- Automated email flows with direct payment update links
- Real-time recovery tracking so you see exactly what's been saved
- Automatic flow termination when the payment succeeds
- Works alongside automated dunning recovery for complete payment failure handling
Step by step
How recovery works
Payment fails
Your processor sends a webhook. ChurnWard receives it in milliseconds and identifies the customer, the failure reason, and the best recovery strategy.
Recovery flow begins
A branded email is sent immediately with a direct link to update their payment method. Follow-ups are scheduled with increasing urgency.
Payment recovers
When the customer updates their card or the retry succeeds, ChurnWard marks the recovery and stops the flow. No unnecessary emails.
Why it matters
5–18% of payments fail monthly
That's industry data, not a scare tactic. For a $10K MRR SaaS, that's up to $1,800/month at risk. Most of it is recoverable.
20 to 40% of churn is involuntary
Customers who wanted to stay but couldn't. Proactive recovery is the difference between retention and silent churn.
5x average return on dunning
Based on a 60% average recovery rate, ChurnWard pays for itself with a single recovery. Every dollar after that is pure profit.
Frequently asked questions
Expired cards, insufficient funds, bank-side fraud blocks, and processor limits are the most common reasons. Each requires a different recovery approach.
Instantly. The first recovery email is triggered within seconds of receiving the failure webhook from your payment processor.
ChurnWard's emails include a direct link to update their payment method. If the card can't be retried, the customer is prompted to enter new details.
Don't let failed payments drain your MRR
ChurnWard recovers revenue automatically. $29/month, no percentage fees, no complexity.