Recover failed Stripe payments automatically
Connect your Stripe account in under ten minutes. ChurnWard starts listening for failed payments and recovering revenue immediately.
Stripe + ChurnWard
Stripe is the most popular payment processor for SaaS. Its built-in Smart Retries handle basic charge retries, but they don't email customers, don't offer pre-dunning alerts, and don't give you configurable recovery flows. ChurnWard adds full Stripe dunning management on top, combining automated customer emails, additional upfront retry attempts, and pre-dunning card expiry alerts. The result is active recovery that turns Stripe's passive retries into a complete dunning system. A Stripe failed payment triggers an `invoice.payment_failed` webhook. ChurnWard picks that up instantly and starts recovery: upfront retry attempts run on our own schedule alongside Stripe's native retries, and if the retries don't recover the charge, dunning emails prompt the customer to update their card. Expired cards, insufficient funds, generic `card_declined` errors. Each gets handled. Most Stripe failed payments that slip past Smart Retries are recoverable with customer action, which is exactly what ChurnWard's dunning flows are built for.
Setup
Connect in under 10 minutes
- 1
Create and copy your API key from the Stripe dashboard
- 2
Paste it into ChurnWard's onboarding flow
- 3
ChurnWard registers webhooks and starts importing customers, subscriptions, and payment history
- 4
Activate and configure dunning flows whilst the import completes
What ChurnWard offers
Automated email flows triggered instantly when a Stripe charge fails. Configurable timing, escalation, and automatic resolution.
Pre-dunning notifications sent before a customer's card expires. Uses Stripe's card expiry data to catch issues proactively.
Additional retry attempts that run upfront on ChurnWard's own schedule, alongside Stripe's native retries. Enable it and let it work.
MRR, churn rate, recovery rate, and subscription metrics pulled directly from your Stripe data. Real-time, no delay.
Automated offers to customers whose Stripe subscription has expired. Configurable timing and incentives.
Two timed emails that nudge trial users without a payment method to add their card. Sent at the midpoint and one day before the trial ends.
Frequently asked questions
Stripe's Smart Retries handle basic charge retries, but they don't email customers, don't offer pre-dunning alerts, and don't give you configurable recovery flows. ChurnWard adds the layers Stripe doesn't: customer-facing emails, additional retry attempts on our own schedule, and card expiry alerts that prevent failures before they happen.
No. ChurnWard's retries run alongside Stripe's native retries, not instead of them. You get more recovery attempts overall without any conflict.
Under ten minutes. Paste your API key, ChurnWard registers webhooks and imports your customer data, and you can configure your dunning flows whilst the import runs.
No. ChurnWard tracks payment status in real time. If a retry succeeds or the customer updates their card, the recovery flow stops automatically.
Yes. For trial users who haven't added a payment method, ChurnWard sends two timed emails: one at the midpoint and one the day before the trial ends. If the customer adds their card, the flow stops.
Start recovering Stripe revenue today
Connect your Stripe account in under 10 minutes. $29/month flat. Your recovered revenue is yours.
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