Terms of Service

The basics

• • ChurnWard is a dunning and revenue recovery service for SaaS businesses.
• • By using ChurnWard, you agree to these terms. If you don't agree, don't use the service.
• • You must be at least 18 years old and have the authority to enter into this agreement on behalf of your business.
• • We may update these terms from time to time. We'll notify you of significant changes via email.

Your account

• • You're responsible for keeping your account credentials secure.
• • You're responsible for all activity that happens under your account.
• • One account per business. Don't share accounts across separate businesses.
• • Let us know immediately if you suspect unauthorised access to your account.

What we provide

• • Automated dunning email flows for failed payments.
• • Expiring card alerts, smart retry logic, and subscription win-back campaigns.
• • Revenue analytics including MRR, churn rate, and recovery metrics.
• • Integration with supported payment processors (currently Stripe and Dodo Payments).
• • We aim for high uptime but don't guarantee 100% availability. We'll do our best to notify you of planned maintenance.

Payment and billing

• • ChurnWard costs $29/month or $232/year (4 months free). Prices exclude applicable taxes.
• • We don't take a percentage of your recovered revenue. The subscription fee is all you pay.
• • Billing is recurring. You'll be charged at the start of each billing cycle.
• • See our refund policy for details on cancellations and refunds.

Your responsibilities

• • You must have the right to connect your payment processor account and access your customer data.
• • You're responsible for ensuring your use of ChurnWard complies with applicable laws, including email marketing and data protection regulations.
• • Don't use ChurnWard for anything illegal, abusive, or harmful.
• • Don't attempt to reverse-engineer, scrape, or interfere with the service.

Data and privacy

• • Your data belongs to you. We access your payment processor data to provide the service, not to sell or share it.
• • See our privacy policy for full details on how we handle your data.
• • If you delete your account, we'll delete your data within 30 days.

Emails sent on your behalf

• • ChurnWard sends dunning and recovery emails to your customers on your behalf.
• • Every email includes a one-click opt-out link. We respect opt-outs immediately.
• • You're ultimately responsible for ensuring these emails comply with anti-spam laws in your customers' jurisdictions.

Liability

• • ChurnWard is provided "as is". We do our best but can't guarantee specific recovery rates or revenue outcomes.
• • Our total liability is limited to the amount you've paid us in the 12 months prior to any claim.
• • We're not liable for indirect, incidental, or consequential damages.

Cancellation

• • You can cancel at any time from your account settings. No cancellation fees.
• • When you cancel, your service continues until the end of your current billing period.
• • We may terminate your account if you violate these terms, with notice where reasonable.

Governing law

• • These terms are governed by the laws of England and Wales.
• • Any disputes will be resolved in the courts of England and Wales.

Questions?

If you have questions about these terms, get in touch.