NPS Calculator
Enter your survey responses to calculate your Net Promoter Score. See where you stand against SaaS benchmarks.
Enter the number of respondents for each score (0 to 10).
Detractors (0 to 6)
Passives (7 to 8)
Promoters (9 to 10)
NPS Score
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Total responses
0
Promoters
0.0%
Detractors
0.0%
Enter your survey responses to calculate your NPS and see how you compare.
How NPS works
The question: "How likely are you to recommend us to a friend or colleague?" Respondents answer on a 0 to 10 scale.
Three groups: Promoters (9 to 10) are loyal advocates. Passives (7 to 8) are satisfied but not enthusiastic. Detractors (0 to 6) are unhappy and may actively discourage others.
The formula: NPS = % Promoters minus % Detractors. The result ranges from -100 (all detractors) to +100 (all promoters). Passives affect the percentages by increasing the total but don't appear in the formula directly.
SaaS benchmarks: the average SaaS NPS sits around 30 to 40. Below 0 signals a detractor problem. 0 to 30 is a solid foundation. 30 to 70 is strong. Above 70 is world-class. For a detailed breakdown, see what counts as a good NPS score.
NPS and churn: detractors are churn risks, but NPS only captures voluntary churn signals. It says nothing about involuntary churn from failed payments, which accounts for 20 to 40% of all SaaS churn. We break this down further in our full NPS overview.
NPS catches half the churn picture
NPS flags unhappy customers, but says nothing about the ones lost to failed payments. ChurnWard recovers those automatically for $29/month.